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Terms & Conditions

Terms & Conditions

Christmas deliveries

Place your order before our guarantee time and we’ll guarantee that your Christmas bouquet deliveries before Christmas. Read more about our deliveries, guarantees and opening hours blow Delivery - information for Christmas. We deliver many Christmas bouquets during the week before Christmas. To make sure that your flowers will be delivered before Christmas, we may deliver you bouquet one day earlier than desired delivery date. 

Important Information Regarding Purchase

Buyers Guide

  • Click on a flower 
  • Fill in the recipient's details
  • Add a gift
  • Fill in your own  information and pay.
  • Your order is confirmed by email and your flowers are now on their way.

A delivery fee of  SEK 99 is added.

Our Products

Flowers

All bouquets, arrangements and plants are handcrafted by a local florist. In all our products, we have tried to include flowers that are readily available. However, the assortment can vary between the florists, and due to seasonal availability. If a specific flower is not available, this will be replaced by a similar flower in shape and colour. Our florists always aim to create a bouquet as similar as possible to the original product.
In most our images, we show flowers that are in full bloom, to represent the look of the bouquet during most of its life. When the flowers are delivered they are fresh, and therefore may include flowers that are still not in full bloom. This is not something negative, but makes sure that your floral gift can be enjoyed for as long as possible, All prices are given under each product and size respectively.  Delivery fee and service fee is added to each order. If it’s not specified how many flowers the product has in the product description. We can’t guarantee a specific number of flowers, this depends on local prices and florist.

Gift cards

Our beautiful gift cards are available for purchase in all member shops. They can be used as payment instead of cash. You can either buy it as a complimentary gift to your flowers, or as a gift instead of buying flowers. The gift cards are available in the For information on where to find your local EuroFlorist shop, go to Search florist in the menu to the left, or contact Customer Service. All our gift cards are non-taxable, i.e. no VAT is included.

Addons

All addons available are presented in the order process after you have selected your gift. The selection of addons can vary, depending on availability in the region where you want to send flowers. Pictures of addons (e.g.. vase, greeting card) represent the type of product available and the actual item delivered by the florist may differ from the picture you see on the website.

International orders

For international orders, we have selected products specifically to each country. EuroFlorist Europe B.V. cannot guarantee product design for international orders. Delivery fee vary depending on the country you want to send the flowers to. All prices are presented to you before you complete your purchase. All prices on international orders are excluding VAT.

Discount codes and e-Vouchers

If you have received a discount code or an e-voucher, you are responsible for it. To avoid someone else using your code and making a purchase with your voucher, make sure you keep it in a safe place.
Our discount codes and vouchers can be used in our webshop, in the order process before you compelte the payment.
Note that discounts are usually valid for a limited time only. Information regarding this can be found in the information given to you in access with the discount code and/or e-voucher.
Please contact us if you experience any problems using the code and/or voucher.

Privacy Policy

EuroFlorist Europe B.V. handles all customer information as confidential. EuroFlorist Europe B.V. does not provide customer information to third parties without the customer’s explicit consent. 

Delivery times and Guarantees

General

The time of delivery may vary due to different agreements with delivery companies. Delivery of your flowers usually takes place between 8.00 am and 9.00 pm on weekdays and 9.00 am to 4.00 pm on Saturdays. EuroFlorist Europe BV cannot guarantee a specific time of delivery but will make every effort to meet your request, if any.

Same Day Delivery

For orders placed before 12:00 pm Monday-Friday and 11:00 am on Saturdays, we can guarantee that your gift will be delivered on the same day to mainland and major cities. EuroFlorist cannot guarantee deliveries on Sundays and public holidays.

Sundays and Public Holidays

We do not guarantee delivery on Sundays and public holidays. All orders for those dates will be delivered on closest business day before or after requested date. Office is also closed Sundays and holidays, and all emails will be answered closest business day after.

Funeral orders

Funeral decorations and wreaths are products that requires preparatory work fot the florist. For us to be able to guarantee delivery, we need to have the order three days before the delivery date. Desired ribbon the order can be needed before. The flowers are generally delivered at least one hour before the funeal starts. The products is created by local florists and deviations can be dependent In Season and local supply. Condolence Flowers can we guarantee delivery the same day about the order is made before our guarantee time(see above Delivery the same day).

International orders

Flower orders to other countries are delivered by a local representative in that country.We deliver flowers to most countries in the world with a few exceptions, such as war zones. If there is a large time difference we need the order the day before the delivery. All orders are handled during business hours.


Liabilities and Delivery Conditions

The customer takes full responsibility that the given recipient information is complete and correct. If there is a delay in the delivery due to incorrect or incomplete information (including door code) provided by the customer, the order will not be refunded.

When you place an order you have an option to instruct the florist if the recipient is not home to leave the flowers at the door of the recipient or with a neighbor. However, depending on the weather conditions the florist may decide not to leave the flowers at the door, if they fear the flowers will be affected in a negative way. EuroFlorist Europe B.V. will not be held responsible if the flowers are stolen.

The florist may contact the recipient to arrange delivery, in cases where delivery information is missing, or he/she suspects there might be a door code or similar to access the premises.

Deliveries to business addresses is done during business hours and must be ordered in advance. For deliveries to. schools, hotels or companies the flowers will be delivered in the building's reception. Euroflorist responsible only for delivery to the reception. If the recipient is not in there or if the company is closed on the desired delivery date, the flowers and the delivery is not replaced or refunded.

Deliveres outside remote locations can be delivered by bus, ferry or post truck without you as a customer will be informed. There are no deliveries by bus/post man/boat on weekends and public holidays.

During extreme weather conditions we cannot guarantee that your order will be delivered on time and date. If we do not succeed in delivering your order, the order will be delivered as soon as possible. In those extreme cases our 100 % satisfaction guarantee is not applicable.

Payment and Security

You have several payment options to choose from when you make an order with EuroFlorist Europe B.V..

All credit card payments with EuroFlorist Europe BV are handled by an accredited and secure e-commerce  company, and security of payment via our website is of the highest order.
To be approved for payment by invoice as a private customer, we will run a credit check when you make your first purchase. An additional charge apply when you pay by invoice to cover administration costs. The payment terms for invoices are 10 days. EuroFlorist Europe BV is entitled to